Terms & Conditions

OUR NO-QUIBBLE GUARANTEE

At state-side.co.uk we work intimately with our suppliers to bring you excellence in quality and design. We promise that if your garment differs in any way from the fabric, style or size that you ordered, then you can have an exchange or your money back.

All custom made orders cannot be returned, so please order carefully to avoid disappointment. If there is a manufacturing fault we will need to return the garment to the supplier for a replacement. Customers will not be entitled to a refund.

DELIVERY

In stock items will be dispatched within 2 working days. Made to order, customised garments will be ordered directly from the suppliers and will be dispatched within the timescale that is shown on the product information.

When your order is shipped you will receive an email letting you know that the order has been sent. The timescales for delivery are indicated below -

U.K. Standard Courier Delivery £7.99 - Delivery 2-5 working days from dispatch.

The courier will attempt delivery 3 times.

We pride ourselves on our quick and accurate delivery service. It is the customer's responsibility to enter the correct delivery address at the time of ordering. Additional charges will be incurred in the event of redelivery to the correct address. In the unlikely event of a problem we will contact you straight away by email.

State-Side.co.uk is a subsidiary of i-Prints.

Registered office address and place of registration:
c/o iPrints, Unit 7,

Holme Grange Craft Village,

Heathlands Road,

Wokingham

RG40 3AW

VAT no: 140 0584 51
Contact telephone number: 0118 9799 789 / 0796 858 1791
Contact email address: State-Side@hotmail.com

PAYMENT & SECURITY
All prices are given in, and must be paid in, UK pounds sterling (£).
Upon receipt of your order, your account will be debited for the full amount.
"State-Side" will appear on your credit card statement.

Online Payment: We accept payment via PayPal online. Alternatively you can pay over the phone by MasterCard and Visa or for Teams we can accept bank transfers. All personal details are protected in accordance with the Data Protection Act 1988. State-Side.co.uk do not have access to, or see any of your financial information.

PRIVACY OF DATA
State-Side.co.uk promise that there is nobody more important to us than you and that we will provide you with absolute shopping privacy. We will never exchange, rent, or sell your personal information to any third party.

From time to time we may provide statistical information about sales, trading patterns, and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results, which will build up marketing profiles, aid strategic development, audit usage of the site. It will not include any direct personal information that identifies you as our customer.
This information will not be used for marketing purposes unless you specifically opt in to our mailing list, in which case such materials may be sent to you by State-Side.co.uk, but not provided to third parties.
The personal information collected is that given at the time of order and will be used simply to process your order. Personal and financial information is protected by PayPal secure servers.
Information is collected lawfully and in accordance with the Data Protection Act 1998.

Cookies
This site makes use of cookies (information stored in a file on your computer) in order to maintain your shopping basket during the purchasing process. Disabling the use of cookies in your browser may prevent you from successfully completing a purchase.

RETURNS

Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard courier delivery.

Please ensure that sports bras are tried on over your own underwear. Please also pay particular attention to perfume and smoke damage, lipstick and deodorants marks. We reserve the right to refuse returns of items where it is apparent that this has not been done. All tags and labels must be intact.

Returns period

Our normal returns period is 14 days from when you receive the goods, and we must receive any returned items within this time.

(Please note that these dates are those by which any returns must be received back in our warehouse, so please allow sufficient time for your goods to reach us)

CANCELLATION
If a customer chooses to cancel their order once payment has been made, the following rules will apply:
If the garments have not been ordered, the customer will incur a 20% handling charge (to cover admin, banking, merchant charges etc.).

DISPUTES
If you feel you have any cause to complain, contact us via one of the following methods. We will endeavour to respond to all queries and complaints within 5 working days. Email us at State-Side@hotmail.com and advise us of the details. Telephone us on: 0118 9799 789. Write to us at State-Side.co.uk, Unit 7, Holme Grange Craft Village, Wokingham, RG40 3AW.

COPYRIGHT
This website and all the images contained within it are protected by copyright and must not be duplicated in any way without authorisation from State-Side.co.uk or the companies that supply us.

LAW APPLICABLE

These Terms and Conditions are governed and construed in accordance with the laws of England and all disputes arise in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales.
By purchasing items from this site you are signifying your acceptance of the Terms and Conditions contained herein. If you do not agree with any of the information in these pages, please cease your use of this site.
These terms and conditions do not affect your statutory rights.

We hope you enjoy browsing our garments.